Terms of booking

Booking requests

Bookings made online are requests. Your appointment is only confirmed when we email you to confirm the job, the price and the time. Prices are quoted for your vehicle and the work needed; we don't publish fixed prices.

Extra work

We never carry out work beyond what was agreed without your approval. If we find something, we'll contact you with details and a price.

Diagnostics

Diagnostic work is charged separately for the time spent. Any credit against a follow-on repair is agreed with you individually.

Changes & cancellations

You can change or cancel online using the link in your emails up to 24 hours before your appointment. After that, please contact us directly.

Working at your location

Please make sure there's safe, firm, level off-road working space with enough room around the vehicle, that you have permission for the work to be carried out there, and that the keys (and locking wheel nut key where needed) are available. Any need for mains power must be agreed beforehand. Whether a job can be done on site depends on the vehicle, access and working conditions; if it isn't safe or suitable on the day, we'll contact you to rearrange.

Travel, collection & delivery

For journeys over about 30 minutes from our base, any additional travel charge is confirmed in your quote before you commit. Collection and delivery is available by arrangement and any charge is included in your quote.

MOTs

We don't carry out MOT tests. By arrangement, we take your vehicle to an independent DVSA-approved test centre and return it.

Payment

Payment terms and accepted payment methods are confirmed with your quote.